Complex operations look different in every industry. The failure mode is almost always the same: a process built for a moment that already passed.
Programs where the cost of a broken process isn't inefficiency — it's patient outcomes. Rebuilding operations to hold up under real-world pressure.
Public-sector operations built for a different era — untangling legacy process without breaking what residents already depend on.
Fast-moving, people-first operations where the system has to work at 2am on a Saturday, not just in a planning meeting.
Now applying the same operational discipline to AI-built products — leading the build of Bashment's data and intelligence layer, with AI as the engineering partner.
Mission-driven organizations where every dollar of overhead is scrutinized — building operations that stretch limited resources further.