My background is program management, not software engineering. What's changed is the toolkit: agentic AI now lets me build the systems I used to only manage — with AI as the technical partner, and me directing the architecture, the priorities, and the judgment calls.
An intelligence platform for nightlife and culture — real data in, transparent forecasts out. No black-box scores.
Applying the same operational discipline to government and operations workflows — where the biggest gains hide in the steps nobody wants to touch.
Fifteen years across healthcare, government, hospitality, technology, and the not-for-profit sector — one recurring lesson, applied everywhere.